Real Estate Professional Standards
Dispute Resolution

Occasionally, members of the public find themselves in a dispute with their REALTOR®. Sometimes there are even disputes between two REALTORS®.
The Ombudsman Hotline is a free service available to both members of the public as well as REALTORS®. The C.A.R. Ombudsmen receives and responds to questions and complaints about members; can contact members to inform them that a client or another REALTOR® has raised a question or issue; and can provide an informed response to the person complaining.

You can call the hotline at (213) 739-7227 or send an email: ombudsman@car.org



For The Consumer: http://www.car.org/aboutus/forconsumers/ethics

http://www.realtor.org/code-of-ethics/ethics-complaints-arbitration-requests-and-related-information



If you need help or have questions, contact the Pro Standards Administrator at (209) 368-5316.